Managing QoE Status and Alarms

You can set rules that determine when to raise Major and Critical alarms according to the Call grading level. For example, the Failed Calls Major alarm is raised when the configured threshold value reaches 2 and a Critical alarm is raised when the configured threshold value reaches 10.

When you add a new tenant, the defined templates are automatically added as profiles. In the example shown below, an Alarm rule is automatically added as a profile to the new tenant 'SBC Test' (you can compare the matching parameter settings in each figure). You can then customize these profiles according to customer requirements (see Managing QoE Status and Alarms).

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To add Status and Alarms thresholds:

Access the Global (see Accessing Scopes).

Open the QoE Status and Alarms page (System > Configuration > Templates > QoE Status & Alarms).

Click Add.

Use the following table as a reference and then click OK to apply changes.

Page Indications

Description

Name

Indicates the name of the alarm rule.

Last Runtime

Indicates the last time the alarm rule was activated.

Monitoring Frequency Min

Indicates at least how often monitoring is performed.
Default: 15

Minimum Calls per Entity to Analyze

Indicates the minimum number of calls to analyze, per entity. Default: 50

Defaults

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Select Device to apply rule to all managed devices (Display icon in Defaults column

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Select SIP Connections to apply rule to all managed SIP Connections (

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Select Sites to apply rule to all managed sites (

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Select IP phones to apply rule to all managed IP phones (

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Select Customer SIP Connection Calls to apply rule to all managed Customer SIP Connection calls (

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Select Customer Teams Calls to apply rule to all managed Customer Teams calls (

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Select Service SIP Connection Calls to apply rule to all managed SIP Connection calls (

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Select Service Teams Calls to apply rule to all managed Service Teams calls (

Failed Calls (%)

clear_right_arrow x y indicates that green changes to orange ('Major' severity) when the x percentage of failed calls is exceeded and orange changes to red ('Critical' severity) when the y percentage of failed calls is exceeded.

indicates alarm issued – displayed if the Generate Alarm option is selected in the QoE Status and Alarm Details screen (see ).

Poor Quality Calls (%)

clear_right_arrow x y indicates that green changes to orange ('Major' severity) when the x percentage of poor quality calls is exceeded and orange changes to red ('Critical' severity) when the y percentage of poor quality calls is exceeded.